On Monday November 18, between 16:00 and 21:50 CET, a number of customers using Symplify in Europe experienced issues accessing their accounts. This was due to a power outage that affected the larger Stockholm area and one of the data centers in which servers belonging to Symplify were located.

We understand that this service issue has impacted our valued customers and users, and we apologise to everyone who was affected by this outage.
Please contact us if you have any questions.

/The Symplify team